Last updated: October 19, 2026
Return window
You may request a return of an eligible item within 14 days after delivery. This is our store policy for change-of-mind returns; it does not reduce any remedy that applicable law provides for defective, misdescribed, or incorrectly supplied goods.
Condition and exclusions
Unless the item is defective or applicable law requires otherwise, returned apparel must be unworn, unwashed, undamaged, and returned with tags, accessories, and original packaging. For hygiene reasons, intimate apparel and earrings, and items identified as final sale before purchase, are generally not eligible for change-of-mind returns.
How to request a return
Email [email protected] before sending an item back. Include your order number, the item you wish to return, and the reason. For an item that is damaged, defective, or incorrect, include photographs if available. We will provide return instructions and the applicable return address. Please keep your shipping receipt and tracking information.
Return shipping and refunds
For an eligible change-of-mind return, the customer is responsible for return shipping unless we state otherwise. If an item is confirmed defective, incorrect, or missing, we will cover reasonable return costs or provide another remedy required by law.
After an approved return is received and inspected, we will initiate any approved refund to the original payment method, subject to applicable law. Your bank or payment provider may take additional time to post it. Original shipping charges, discounts, and promotional gifts may be accounted for in the refund where permitted by law and disclosed when applicable.
Exchanges and non-waivable rights
Exchanges depend on available inventory. If an exchange is unavailable, we will discuss an available refund or other remedy. Nothing in this policy waives rights or remedies that cannot be waived under applicable U.S. federal or state law.